FAQs

HOW SHOULD I CHOOSE THE RIGHT SIZE?

Our body changes drastically and rapidly during and post pregnancy. We feature a size guide to help you find the right fit with actual body measurement as reference. We recommend customers use measuring tape and take actual measure of their relevant body parts in order to make the right choice. Selecting size based on your "usual" or "pre-pregnancy" size label is risky as size standard among brands could vary substantially.

WHERE IS THE SIZE GUIDE?

On each product page, under the size selection section, there is "SIZE GUIDE" link that helps you pick the right size. Get a measuring tape ready!

DOES YOUR UNDERWEAR ACCOMMODATE C-SECTION?

This depends on the style that you choose and where the incision sits. Our maternity bikini offers a super-low waistline that goes below the usual c-section incision, making the healing much easier for mamas. Our foldable briefs would be another good alternative as you can fold the brief up to avoid irritation to the incision.

ARE THE UNDERWEAR GOOD TO WEAR WITH MATERNITY PADS DURING POSTPARTUM PERIOD?

Intimate Portal maternity underwear can be used with pads. Our crotch lining is made of 100% cotton, which provides a good surface for the pads to adhere to and stay in place. Customers can also check out our sister brand, Neione, that specialises in leakproof undies. Leakproof undies provides extra protection for postpartum bleeding, click here for more info: neione.com

WHAT ARE THE CARE INSTRUCTIONS?

For the underwear’s longevity, we recommended machine wash cold ( 30 °C or 86 °F) & hang dry. If you must use dryer, set the dryer at the lowest setting or air-dry setting. Our panties can be dried at 50 °C or 122 °F or lower.

ARE YOUR PRODUCTS RETURNABLE?

Intimate Portal always honors a 30-day purchase guarantee post purchase. Returned products must be un-worn, un-washed, un-altered. You are welcome to try on our products on top of your clean underwear for fitting purpose. You may return unworn garments in original packaging for a refund within 30 days of your purchase. You can send message to sales@intimateportal.com and our Customer Service team will assist with your request.

IS SHIPPING FREE?

Shipping fees for different destinations are listed in the Shipping page. We offer free shipping for a single order of more than USD50.00. Sometimes we would do free shipping promotion without minimum spending, so stay tuned for more savings!

IS THE RETURN SHIPPING FREE?

Customers are responsible for the return shipping fee. Intimate Portal would not cover or refund the cost of return postage unless the products are incorrect or defective. Customer would need to pay the return postage upfront and we will reimburse the shipping fee after receiving the returned products.

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